Refund policy

At Oak & Vey, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we're happy to help.

Returns
You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.

To start a return, contact us at kiarahaigood@gmail.com with your order number and reason for return. Once approved, we will provide instructions on how to send your item back.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method. Please note that your bank or card provider may take additional time to post the refund.

Non-Returnable Items
- Items marked as final sale
- Gift cards
- Items damaged due to customer misuse

Exchanges
We currently do not offer direct exchanges. If you'd like a different size or item, please return the original product for a refund and place a new order.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at kiarahaigood@gmail.com with photos of the item, and we will resolve the issue at no additional cost to you.

Questions?
Reach out to us at kiarahaigood@gmail.com or call 347-759-8568.